Returns & Refunds

Returns and Refunds Policy

At GoTed Online Ltd, we are dedicated to providing you with a seamless shopping experience, and your satisfaction is our priority. Please read our Returns and Refunds Policy carefully to understand your rights and obligations when returning items purchased from us.

1. Clarity and Conciseness:

  • We strive to make our policy clear and concise, ensuring that you can easily understand your options regarding returns and refunds.

2. Professional Tone:

  • We maintain a professional tone throughout our policy, reflecting our commitment to excellence and customer service.

3. Transparency:

  • Our policy is transparent, outlining the terms and conditions of returns and refunds, including any applicable fees, time limits, and requirements.

4. Customer-Centric Approach:

  • We are dedicated to your satisfaction and are here to assist you with any questions or concerns you may have regarding returns or refunds.

5. Consistency:

  • Each product may have its own return policy, reflecting the specific terms and conditions set by the respective vendor or supplier.
  • We ensure consistency in providing accurate information about each product's return policy on its respective product page.
  • Refund terms for each product are also provided on the product page, ensuring transparency and clarity about the refund process.

Returns Process:

  • If you wish to return an item, please contact our customer service team at support@goted.co.uk to initiate the return process.
  • Please review the return information provided on the product page for specific instructions and requirements related to the product you wish to return.
  • Items must be returned unused and in their original packaging within 14 days of delivery for a full refund, unless otherwise specified on the product page.
  • Returns received after this period may be subject to a restocking fee.
  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Refunds:

  • Refunds will be issued to the original payment method used for the purchase within 15 business days of receiving the returned item.
  • Please allow additional time for your financial institution to process the refund.

Contact Us:

  • If you have any questions or concerns about our Returns and Refunds Policy, please don't hesitate to contact us at support@goted.co.uk. Our customer service team is available to assist you.

Policy Updates:

  • Our Returns and Refunds Policy may be updated from time to time. We encourage you to check this page regularly for any changes.

Thank you for choosing GoTed Online Ltd. We appreciate your business and look forward to serving you again in the future.